Table Tennis Association of Surat District > Refund & Cancellation and Dispute Settlement Policy

Refund & Cancellation and Dispute Settlement Policy

Overview

Welcome to the Refund & Cancellation and Dispute Settlement Policy of the Table Tennis Association of Surat District (TTASD). This policy outlines the procedures and practices related to refunds, cancellations, and dispute resolution for tournament fees paid by participants through our website (ttasd.in) and associated services.

By participating in tournaments and events organized by TTASD and using our services, you agree to the terms and conditions outlined in this policy.

Refund & Cancellation Policy

  1. Refund Eligibility: Refunds will only be processed under the following circumstances:
    • In case of a tournament cancellation or rescheduling by TTASD.
    • In the event of a technical issue that prevents a registered player from participating in the tournament after successful payment.
    • If the participant's withdrawal request is received within a specified timeframe before the tournament start date (as mentioned on the tournament details page).
  2. Refund Process: To request a refund, participants must:
    • Send an email to [refund email address] mentioning their full name, player ID, contact details, and the reason for the refund request.
    • Attach any relevant supporting documents, such as payment confirmation or withdrawal notice.
  3. Amount of Refund: The refund amount will be determined based on the specific circumstances and policies of the tournament in question.
  4. Refund Timeline: Refunds, if approved, will be processed within [number] business days from the date of the refund request.

Dispute Settlement Policy

  1. Dispute Resolution: In the event of a dispute arising between a participant and TTASD regarding tournament fees, cancellations, or any related matter, the following steps will be taken:
    • The participant must send an email to [dispute email address] outlining the nature of the dispute, providing all relevant details, and attaching any supporting documents.
    • TTASD management will review the dispute and may request additional information if necessary.
    • TTASD management will carefully consider all available information and make a final decision regarding the resolution of the dispute.
  2. Management's Decision: The decision made by TTASD management regarding the dispute will be final and binding.
  3. Communication: Both parties will be notified of the decision via email, and the rationale behind the decision will be provided.
  4. Refund in Dispute Cases: If the dispute resolution results in a decision to refund the participant, the refund will be processed in accordance with the Refund & Cancellation Policy.

Need help?

If you have any questions or concerns about our Refund & Cancellation and Dispute Settlement Policy, please contact us at [contact email/phone number].

By participating in our tournaments and using our services, you acknowledge and agree to the terms outlined in this policy. We appreciate your cooperation and involvement in the Table Tennis Association of Surat District.